These terms and conditions apply to all our customers and provides information in relation to your order and the products we provide.
Our personally designed cushions can take up to 20 working days to be made. We will endeavour to complete orders sooner and will keep you updated with the progress.
Products made by Rachel Fearnley Textile Designs are decorative objects and are not toys. Rachel Fearnley Textile Designs does not accept any responsibility for misuse, accident or damage to any individual or property. The customer is responsible for safe use of the products which are for decorative purposes only.
Our products may vary slightly from the pictures displayed on the Website. The images of the products on our website may not be a true representation. Rachel Fearnley Textile Designs has made every effort to display the colours accurately, however, we cannot guarantee that a device’s display of the colours accurately reflects the colours within the products. Your product may vary slightly from the images.
All our work is individually designed, handmade, and incorporates hand printed textile art. As such there may be imperfections, non-straight lines and stitches that are not sequential in size or shape along with the elegance of the raw edge. Where wood is used it may exhibit cracks, knots, knot holes and again exudes a sense of rawness, a rustic nature and character. Each item is an original piece of art. There is no mass production and therefore each piece is unique. We feel that these aspects provide a sense of character and identity. The textile art on greeting cards may be similar in shape and colour, however, each piece is individually designed, created and hand printed. Therefore, no two are the same.
When you place an order
When you place your order with Rachel Fearnley Textile Designs you will receive an email providing you with an invoice. This is also confirmation that we have received your order. When you place an order you agree to the Terms and Conditions set out here.
Your personal data
We require some personal information from you in order for us to fulfil your order.
Rachel Fearnley Textile Designs will use your personal information when you use the ‘Contact’ form so that we can respond to, and answer, your inquiry. This information will include your name, email address, and nature of inquiry. We will save this information for 30 days and as such our response will be valid for 30 days. This will be saved securely and in line with General Data Protection Regulation (GDPR). This will include any information regarding costs we have provided. After 30 days we will delete all information.
We only ask you for personal information that will enable us to fulfil your order. This will consist of your name, address, phone number, email address, special delivery instructions and any other information needed to ensure the successful completion of your order. We will not save your personal information.
Rachel Fearnley Textile Designs complies with UK law accordingly implemented, including that required by the GDPR. We will never use your data in a way that conflicts with your legal rights and interests. We will never share your data with third parties.
Rachel Fearnley Textile Designs appreciate feedback from our customers either directly or via social media. Please note that your feedback may be used in whole or in part on our Website and social media. By providing feedback you consent to this being used in this manner. All feedback will be anonymised and no identifying information will be included.
Returns and Refunds
If you are not happy with your purchase we would be happy for you to return the item within 14 days of the purchase date. Within the returned package please include your name and address, the order number and reason for the return. We will issue a full refund within five working days of receipt of your returned product(s). The product should be in the original condition and in the original packaging. Failure to do so may result in a delay in a refund. We will email you within five working days stating what the delay is, and if the email is not responded to after 30 days no refund will be given. This does not affect your legal rights. When you place an order you agree to the Terms and Conditions set out here.
We recommend that you receive proof of postage and send the product(s) by recorded delivery, where a signature is required. Products remain your responsibility until received by Rachel Fearnley Textile Designs. We will not issue a refund unless you have proof of postage and the returned product(s) have been signed for by Rachel Fearnley Textile Designs. When you place an order you agree to the Terms and Conditions set out here.
Rachel Fearnley Textile Designs will refund you the price you paid for the product(s) including delivery costs, by the method you used for payment.
The maximum refund for return delivery costs will be the costs of delivery by the least expensive delivery method (for recorded delivery with a signature). If you choose to have the product(s) delivered by any other method, for example next day delivery where a higher cost may be incurred, we will only refund what you would have paid for recorded delivery with a signature. You are responsible for the products until we email you to acknowledge receipt. When you place an order you agree to the Terms and Conditions set out here.
Payment for orders can be made by PayPal any major credit card or debit card.
In the event of payment being declined by your card issuer, Rachel Fearnley Textile Designs shall not be responsible for any costs or inconvenience caused by a subsequent delay in dispatch.
Postage and Delivery
Rachel Fearnley Textile Designs aim to post all orders within two working days of receipt of the order. There may be times when this is not possible. In this situation we will advise you by email of the estimated posting time.
All United Kingdom orders will be posted with Royal Mail, except for larger items which may be delivered by courier.
Postage will be charged at UK rates. All packages, except cards, will need to be signed for.
There are no postage charges for cards posted within the UK. These will be posted First Class Royal Mail.
- Greeting cards and gift tags are free postage
- Postage up to £50.00 is £2.95
- Postage over £50.01 is £4.95
- Postage for Art is individually priced and a courier will be used. The postage on each piece of Art was correct at the time of writing, for a current price please contact us.
Please allow 7-30 days for delivery, depending on destination. The customer is responsible for paying all taxation duties on orders delivered outside of the UK.
Rachel Fearnley Textile Designs is not responsible for delays in delivery which are outside of our control.
Rachel Fearnley Textile Designs aim to keep our delivery charges as low as possible and will revise the charges at regular intervals to ensure good value for money for our customers.
In line with Our Philosophy, and wherever possible, the packaging used is recycled and recyclable.
Cancellation of Order
Your order can be cancelled up to the point of posting after which time if you no longer require the order please see the Returns Policy above to return an item.